Embracing the Awkward | Behind the Firewall #17
Behind the Firewall
In this episode, C&N's Client Contact Center Team Leader Amanda Reed is back to discuss the difference between fraud & scams, how scammers can use our own emotions against us & tips on how to approach difficult financial conversations with loved ones.
00:00 – Intro
01:00 – How often does C&N receive fraud related calls?
02:34 – Are the recurring themes when people call in about fraud?
03:20 – Are victims of fraud hesitant to call in?
04:02 – What about fraud conversations do people find so uncomfortable?
07:03 – What advice would you give to someone who is scared to call in?
9:03 – How can we verify whether a message is real or not?
11:01 – How can I approach awkward conversations with older adults & loved ones?
12:52 – How can we reframe difficult conversations?
16:17 - Outro
Stay ahead of the curve in the ever-evolving world of cybersecurity with Behind the Firewall. Hosted by a revolving door of cybersecurity experts and financial professionals, Behind the Firewall delivers cutting-edge insights, timely news, and practical tips to help businesses and consumers protect themselves from online threats. Tune in to learn about the latest cybersecurity trends, best practices, and real-world examples of successful defenses.
C&N is a Member FDIC and an Equal-Opportunity Housing Lender
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